Frequently asked questions
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Bestellungen & Support
Teilen Sie Ihren Kunden Informationen über Ihre Marke mit. Beschreiben Sie ein Produkt, machen Sie Ankündigungen oder heißen Sie Kunden in Ihrem Geschäft willkommen.
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Versand und Rückgabe
Teilen Sie Ihren Kunden Informationen über Ihre Marke mit. Beschreiben Sie ein Produkt, machen Sie Ankündigungen oder heißen Sie Kunden in Ihrem Geschäft willkommen.
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Produktinformationen
Teilen Sie Ihren Kunden Informationen über Ihre Marke mit. Beschreiben Sie ein Produkt, machen Sie Ankündigungen oder heißen Sie Kunden in Ihrem Geschäft willkommen.
Orders
How can I place an order?
Placing an order is simple! Browse our collection of sport-specific socks, select your preferred style, size, and quantity, then proceed to checkout. We accept all major payment methods for your convenience.
Can I modify or cancel my order after placing it?
Once your order is placed, we start processing it immediately to ensure fast delivery. If you need to make any changes, contact us at hello@activerock.com as soon as possible, and we’ll do our best to assist.
What payment methods do you accept?
We accept credit cards to make your shopping experience smooth and hassle-free.
Shipment
Where do you ship, and how long does it take?
We ship worldwide!
Switzerland: 1 to 2 days
Europe: 2 to 4 days
United States: 3 to 8 days
How much does shipping cost?
Costs vary country by country with free shipping above a certain threshold. Detailed costs are displayed in the checkout.
What’s your return policy?
We offer 14-day returns or size exchanges. If you encounter any issues, reach out to us, and we’ll find a solution.
Products
What makes Active Rock socks unique?
Our socks are engineered by athletes for athletes. Each pair features:
Active Arc Compression Band: Enhances energy transfer for peak performance.
Eco-Friendly Bamboo Yarns: Durable, sustainable, and comfortable.
Sport-Specific Features: Designed to reduce injuries and maximize comfort during tennis, running, and more.
How do I care for my socks?
Wash them cold, avoid bleach and air dry to maintain their performance and longevity.
What sizes are available?
We offer socks in the following sizes:
- EU 35-38 / US 5-6
- EU 39-42 / US 7-9
- EU 43-45 / US 10-12
Need help?
Got questions or need assistance? We’re here to help! Reach out to us anytime and we’ll get back to you as soon as possible.